TERMS AND CONDITIONS FOR ORDERING A SPALT INSTRUMENT
Please check our link page for dealers in your area. If you cannot locate a dealer please contact us for a direct order.
How to order a Spalt Instrument
Return Policies
Warranty
Payment
Shipping
Other Information
Printable Forms in .pdf formatHow to order:
Please find out if there is a dealer (or distributor) in your area by visiting our dealer and distributor page. If you cannot locate one please email us with your questions and/or order.We like to keep in close communication with our customers so we can fulfill your wishes. We will require you to complete our order record to confirm the order. Standard Orders refer to models in stock or built as described in our current brochure. We want to fulfill the artist’s every wish, so we offer Custom Orders for those who want it made in accordance with their own specifications. We do offer a wide variety of wood and hardware choices. Some can be ordered as option for our standard models, but many have to be made as custom orders. Please contact us and we will be happy to discuss this.
To finalize the order we require a 50% material deposit for standard orders, and a non-refundable 50% deposit for custom orders.
Return policy / 48-hour approval period for standard orders:
Retail customers may return an instrument purchased from Spalt Instruments within 48 hours of purchase for a full refund less shipping charges. The time period starts with physical delivery of the instrument to the customer. Money will be refunded after return and inspection of the instrument or equipment. Damages caused by the customer will be repaired before refund is given, and customary repair charges will be deducted from the money to be refunded. There will be no charge for worn strings.
Special / custom orders are excluded from our return policy, meaning that there is no refund or exchange on special / custom orders. Special / custom order sales are final.
Warranty:
Products manufactured and sold by Spalt Instruments carry a limited warranty against defects in materials or workmanship for the time span of 2 years after purchase. A detailed description of our warranty policy will be included with our instruments.
Payment:
We accept personal checks, cash, credit cards (Visa, Mastercard, Discover Card) and certified funds. Items will be shipped after funds have been credited to our bank account. There will be a charge of $ 25.00 for all checks that are returned for non-sufficient funds. Refund payments will be made by company check or, if the payment was made with a credit card, a credit to this card. Payments must be made in US Dollars; refunds will be made only in US Dollars. California residents will be charged Sales Tax.
Shipment:
We usually ship FedEx ground unless customer specifies otherwise. For international shipments please inquire. Customer is responsible for all shipping costs.
Other:
Gigbags and hardshell cases are available. Hybrid models come with a custom stand.
These terms and conditions are subject to change without notice. TS 07/2008.